Meet See Mun Wong, a Digital & Quality Improvement Specialist for
NHS Specialist Pharmacy Service in Liverpool.
Tell us a bit about yourself
I’m an experienced pharmacy professional with a strong background in digital transformation, quality improvement, and pharmaceutical procurement within the NHS. Currently, I work as a Digital & Quality Improvement Specialist at the Specialist Pharmacy Service (SPS), where I help drive digital adoption and build the infrastructure needed to support modern pharmacy services.
Name: See Mun Wong , NHS Clinical Entrepreneur Cohort 9
Occupation: Digital & Quality Improvement Specialist, NHS Specialist Pharmacy Service
Over the past decade, I’ve held several leadership roles, including Interim Regional Pharmacy Procurement Specialist and Outsourced Medicines Supply Services Lead in the North West. These roles have allowed me to contribute to national strategies around medicines procurement and homecare. My earlier experience at Alder Hey Children’s Hospital and Nottingham University Hospitals helped shape my expertise in formulary management and homecare services.
Academically, I hold a Postgraduate Diploma in Digital Health Leadership from Imperial College and a First Class Master of Pharmacy degree from the University of Bath.
Tell us about your innovation
Across 64 aseptic and radiopharmacy services in the North of England, pharmacy technical teams are under pressure. High vacancy rates, limited training resources, and a shortage of trainers are putting patient safety at risk and making it harder to meet rising demand, especially with chemotherapy needs expected to grow by 50% by 2040.
To help address this, I’m developing an app that modernises how NHS pharmacy technical staff are trained and assessed. The app will use video demonstrations to teach key aseptic techniques like handwashing and gowning, supported by interactive simulations and self-recording features for self-assessment and feedback.
This approach will make training more engaging, consistent, and scalable. It can also help train the trainers, easing the burden on existing staff and supporting workforce mobility through standardised competency assessments, aligned with the NHS Digital Staff Passport initiative.
Early feedback from regional and national pharmacy leaders has been very positive. This innovation has the potential to improve staff retention, enhance patient safety, and support NHS priorities such as cancer care and advanced therapies.
What do you hope to gain from the programme?
I discovered the NHS Clinical Entrepreneur Programme through the Digital Health Leadership Academy and was immediately drawn to its mission. My goal is to turn this app into a minimum viable product that delivers measurable impact.
Through the programme, I hope to:
- Gain mentorship and insight into business development and healthtech regulation
- Build strategic partnerships to support adoption and scale
- Connect with a community of innovators through initiatives like InSites
With the right support, I’m confident this idea can grow into a sustainable solution that benefits pharmacy services across the NHS.
Why does innovation in healthcare matter?
The NHS is facing complex challenges, from an ageing population to increasing demand for services. Innovation gives us the tools to rethink how care is delivered. It’s not just about efficiency. It’s about doing things differently to improve outcomes for patients and staff alike.